Returns/Exchange Policy

We only offer store credit for returns. Items must be returned unworn, unwashed, makeup and smoke free, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.  

RETURNS: Returns are accepted within 14 days of receipt of item. If you select LOCAL PICK UP, your return window starts on the day your order is placed, not when you pick it up. You are responsible for the shipping fee and handling of the returned item. Original and return shipping fees are non-refundable. Once your package is received, please allow 2-3 business days for return processing. When your return is processed you will be notified once your return is received.

The following items are final sale and cannot be returned:

  • Sale items
  • Jewelry 
  • Bodysuits + Bralettes + Intimates
  • Hair accessories
  • Scarves
  • Hats
  • Belts
  • Gift certificates

SHOES: Shoes must be returned with their original shoebox (if provided). Please pack the shoebox inside another box or package, as the original shoebox must be returned undamaged. If you send shoes back with stickers and return labels directly on the box, we will not accept them. Any signs of wear to the shoe or damage to the shoe, will make them ineligible for return.

DAMAGED ITEMS: If you receive a damaged/defective item, please email us at copperpigrussellville@gmail.com within 7 days of delivery. Please include a picture of the damage and your order number.

LOST PACKAGES: Copper Pig is not liable for packages that are lost or stolen and will not offer a refund. We recommend double checking shipping address before confirming order.

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing us at copperpigrussellville@gmail.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We will send you a prepaid return label to ship back the incorrect item. Once you have received the label, please send back the incorrect item within 7 days so that we can ship you the correct item(s).

SHIPPING: We offer free shipping on orders over $150, all other orders, shipping is based on amount spent.  Starting rate will be a flat rate of $7.50 to $10.00. All orders will be shipped the most economical way, USPS or UPS. All orders ship within 1-3 business days. If it is after a large sale, shipping may take an extra day or two. We ship thru USPS & UPS.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT

COPPERPIGRUSSELLVILLE@GMAIL.COM